Do I talk to “real doctors” when I call the telemedicine service?
Yes. You will speak with actual doctors who are U.S. board-certified internists,
state-licensed family practitioners, and/or pediatricians licensed to practice medicine
in the U.S. and living in the U.S.
Can I speak with a specialist?
At this time, our service doesn’t give you access to speaking with a specialist
directly for telemedicine purposes, but our doctors may be able to provide guidance
on the type of specialist you should see. With that said, our Member Advisors are
able to help you locate and contact a specialist though.
What are some of the common reasons people use telemedicine?
Common conditions include sinus problems, respiratory infection, allergies, urinary
tract infection, cold and flu symptoms and many other non-emergency illnesses.
Can the telemedicine benefit handle my emergency situations?
No. Our services are designed to handle non-emergency medical problems. You should
NOT use our services if you are experiencing a medical emergency. Please dial 911
for immediate help if you are experiencing an emergency.
Can I get a prescription with the telemedicine benefit?
There is never a guarantee that you will be prescribed a prescription by our doctors.
It is up to the doctor to recommend the best treatment. Our plan doctors do not
issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or
certain other drugs which may be harmful because of their potential for abuse. These
include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and
Zoloft which are drugs that are harmful due to their potential for abuse. Also,
non-therapeutic drugs such as Viagra and Cialis are not prescribed by our plan doctors.
How are prescriptions sent to the pharmacy?
Concierge Benefit Services does not dispense prescription drugs. If the doctor prescribes
medication, it is submitted electronically or by phone to the pharmacy of your choice.
Can I be turned down for a pre-existing condition?
No. Our benefits and services are NOT insurance and as such, there is no underwriting
or means of qualification. You cannot be turned down for any medical reason.